How can we help?
Answers about compatibility, packages, delivery and setup.
Frequently asked questions
Do I need a decoder?
Only if your TV does not support DVB-T2. If it does, an automatic channel scan is usually enough and you do not need to buy anything. Take the compatibility check in two minutes.
Do I have to replace my TV?
Not necessarily. A DVB-T2 decoder connects to the TV you already have via HDMI and lets it receive the new signal.
What are DVB-T2 and H.265?
DVB-T2 is the modern European digital terrestrial TV standard used by the new platform in Cyprus. HEVC / H.265 is a modern video compression format for high-definition channels. The Mania 828 supports both.
Can I use my existing antenna?
In most cases, yes. According to Hellas Sat, the new platform broadcasts from the same sites. If you have very old cables or a signal booster, a technician may need to check them.
What does each package include?
- Decoder (€25): Golden Media Mania 828 decoder, Remote control, Power adapter. No HDMI cable included. Ideal if you already have one.
- Decoder + HDMI (€30): Golden Media Mania 828 decoder, Remote control, Power adapter, HDMI cable. Everything you need to connect to a TV with an HDMI input. Free delivery.
- Ready & preprogrammed (€35): Golden Media Mania 828 decoder, Remote control, Power adapter, Channels programmed before dispatch. No HDMI cable included.
Batteries are not included. An HDMI cable comes only with the “Decoder + HDMI” package.
What does “preprogrammed” mean?
The decoder arrives with the channels already programmed, so there is less to do at first setup. Reception depends on your area and antenna, so in some cases a new channel scan may be needed.
When is delivery free?
Delivery is free across Cyprus for orders of €30 or more, after any discounts. The “Ready & preprogrammed” package always ships free. Smaller orders pay €3 delivery.
How does the 15% discount work?
When your cart has 3 or more decoders, from any package or mix of packages, you automatically get 15% off the whole product total. No code needed. The discount does not apply to delivery.
How do I tune the channels?
Connect the antenna, HDMI and power, choose the right HDMI input on the TV and run an automatic channel scan following the device instructions. See the setup guide.
How fast is delivery?
Delivery within 1 business day across Cyprus. Delivered by Akis Express.
What if it finds no channels?
Scan again and check the HDMI input, the cables and the antenna direction. If the device does not find the new frequencies automatically, try a different country/region setting. Details in the troubleshooting guide.
Can I return the decoder?
Yes, you have a 14-day right of withdrawal from delivery under EU law. If the device is used beyond simple inspection, or returned incomplete or damaged, the loss in value is deducted. Return shipping is paid by the customer. See returns.
Do I need an account?
No. You can order as a guest and only fill in what is needed for delivery.
How do I pay?
You can pay by card online on the secure checkout page or cash on delivery (pay the courier when you receive it). Orders are completed on the store's secure checkout page; easytvcy never sees or stores card details.
Guides and news
Cyprus TV on 10 October: the switch has started. What to do now
From 10 October Cyprus private TV channels move to the new DVB-T2 frequencies. What changes, who is affected, how to retune and when you need a decoder.
Why did digital TV change in Cyprus?
Why Cyprus moved from Velister's DVB-T to Hellas Sat's DVB-T2: an expired licence, HD picture and more efficient spectrum. Timeline from April to 10 October 2026.
Do I need a DVB-T2 decoder? A 2-minute check
How to tell whether your TV supports DVB-T2 and HEVC in Cyprus. A 2-minute check, what to do if it doesn't, and what a decoder costs.
No channels after the switch? The troubleshooting guide
Lost channels after the DVB-T2 switch? Retuning, channels 35 and 48, and checking the antenna, cables and decoder. A step-by-step guide.

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Contact: WhatsApp +357 96 737222 · [email protected]

